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GENERAL
The General Terms and Conditions of the website (BOREAS d.o.o.) are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).
The website is operated by BOREAS d.o.o., Nazorjeva ul. 19, 3000 Celje, Slovenia.
Shopping and ordering on https://atlasfitnes.com/ is carried out 24 hours a day, every day of the year. For various technical reasons, business or access to the website is sometimes prevented at short intervals due to ongoing website maintenance. Due to the maintenance of the website, there may be occasional interruptions to the website and therefore incorrect information on product prices, descriptions and stock levels. The Supplier shall not be held liable for any incorrect data resulting from the maintenance and will inform the Customer of any problems that may arise when placing an order. The Provider reserves the right to restrict or suspend the sale of some or all of the Products for a limited or indefinite period of time, or to restrict or suspend access to the Online Shop for a limited or indefinite period of time. The Provider shall not be liable for the non-operation of the Shop due to lack of knowledge of how to use it, any consequences of misuse of the Online Shop, non-operation of the Service due to network failure, power failure or other technical malfunctions which may interfere with the use of the Service, temporarily or for a prolonged period of time.
The Buyer is bound by the General Terms and Conditions in force at the time of purchase – placing the online order. The user is specifically reminded of the General Terms and Conditions each time he places an order and confirms his awareness of them by placing the order.
You can use the services of the online shop by registering as a user or by making a purchase without registration. When you register with the system, you will be given a username identical to your e-mail address and a password. By registering or by making a quick purchase, you become a user and obtain the right to make a purchase. This applies to all persons over 16 years of age.
The Provider reserves the right to make any changes to the General Terms and Conditions without special notice. Changes are effective from the moment of publication and are binding on the user.
PURCHASE PROCEDURE
Once you have found the products you wish to order, click on the “add to basket” icon. You can see how many items are in your basket in the top right corner of your basket. If you click on the basket button with your mouse, you will see a list of the items you have in your basket, the total amount and the remaining steps of the purchase.
PAYMENT METHOD
When you buy online, you can pay in the following ways:
Cash on delivery: Cash on delivery allows you to pay for the product only when the delivery service (Post Slovenije) delivers it to your home. Payment can be made in cash. The delivery service charges a fee for this service, which is not included in the invoice. You will collect and pay for the parcel at your nearest post office.
Payment by invoice: you will receive an invoice by post or by e-mail to the address you provided in your order. After payment of the invoice, the shipment will be dispatched within 1 – 4 working days; for out-of-stock and custom-made products, the delivery time is up to 15 days from the date of receipt of the order. In the event of a large number of bespoke products being received, we reserve the right to a longer delivery time.
If you have chosen to pay by invoice, you can pay by invoice to the published transaction account. The reference is the same as the order number!
Payment by PayPal: we accept payments via PayPal. When you complete your order, a PayPal page will open where you make your payment.
The prices at the time of order confirmation will apply to the purchase. All prices include VAT. Prices in the online shop are subject to change without notice.
In the event of any errors in the prices, we will allow you to withdraw from the purchase. The price of the product includes delivery for a distance of 0 to 15 km. In case the distance between the headquarters of BOREAS d.o.o. and the recipient of the product is more than 15km, the transport costs will be charged additionally.
PRICES
All prices are in euros and include VAT (value added tax). The prices are valid at the time of order confirmation. The price valid at the time of confirmation of payment will be taken into account when making a purchase. Prices in the online shop are subject to change without notice. Images are symbolic.
SPECIAL OFFERS AND OTHER DISCOUNTS
Users of the online shop can buy products at promotional and discount prices. Various promotions, special offers and other marketing techniques are highlighted. The conditions of participation are clearly set out for each product to which the promotion or discount price applies.
DISCOUNT PROMOTIONAL CODES
Users can purchase certain products by means of special promotional codes, which can be obtained in various ways (leaflets, social networks, mailings). The promotional code provides various benefits on purchase and is time-limited. The rules of use are clearly defined.
PRIVACY AND DATA PROTECTION
The manager of the BOREAS d.o.o. online shop is obliged to protect the personal data of its users in accordance with the Personal Data Protection Act (ZVOP-1-UPB1).
The personal data of our users is one of the areas to which we pay the utmost care and attention. We ensure that all requirements are met and exceeded, as we are aware of the sensitive nature of this area. All personal data of the user of the online shop is confidential and will not be disclosed to unauthorised persons under any circumstances. Personal data is information that identifies you as an individual: your first name, last name, email or postal address, etc. We are not responsible for the accuracy of the data entered by users. We do not collect your personal data unless you give us permission or consent to do so – when you order products or subscribe to our newsletter. You can unsubscribe from our newsletter at any time by emailing [email protected]. If your personal data changes, please notify us of the changes at [email protected]. It is the user’s responsibility to protect his/her personal data by ensuring that his/her username and password are secure and that his/her computer is protected by appropriate software (anti-virus).
For the purposes of its business, BOREAS d.o.o. collects the following user data:
- first and last name,
- address and place of residence,
- e-mail address (your username),
- contact telephone number,
- password in encrypted form,
- and other information that you enter in the forms on the https://atlasfitnes.com website.
You can visit most of the pages in the online shop without disclosing your personal data, however, some information is obtained automatically by using cookies, standard tools in the online industry. The use of cookies and web beacons allows us to recognize your IP address, the type of browser you are using and your general activity online. IP addresses are collected for security purposes.
Each user is assigned a session cookie at the start of their visit to identify and track their shopping basket. All of the aforementioned data, with the exception of cookies, is stored permanently on BOREAS d.o.o.’s server. Session cookies are stored in the server’s memory only for the duration of the visit and are deleted after one hour of inactivity, while persistent cookies are stored on the visitor’s computer.
If you turn off cookies on your computer, you will not be able to make a purchase in the online shop.
EXCEPTIONAL DISCLOSURE OF PERSONAL DATA
The data collected and processed by BOREAS d.o.o. will only be disclosed if such an obligation is established by law or in the good faith belief that such action is necessary for legal proceedings before courts or other public authorities and for the protection and pursuit of the legitimate interests of BOREAS d.o.o..
ABOUT COOKIES – WHAT ARE COOKIES AND WHY ARE THEY NECESSARY?
A cookie is a short text that a website sends to your browser when you visit it. This is how the website recognises you, remembers information about your visit and provides you with a friendlier and simpler online service. We use cookies to personalise the content on our website, remember your preferences and record your visit to our online shop. Browsing our online shop is more pleasant, faster and above all more efficient with cookies.
ORDERS
REJECTION OF AN ORDER
An order shall be refused if it is established that it cannot be performed under the conditions and with the information available to the online shop. The Buyer may not request the fulfilment of such an order.
PROCESSING OF THE ORDER
The Online Shop shall commence the activities necessary for the execution of the accepted order immediately upon receipt. The supplier must deliver the goods or services within the promised time. At the time of delivery, the provider must provide the user with additional information concerning the right of withdrawal, in particular the conditions and the manner of exercising the right itself. It must provide all the necessary information concerning the address to which the user can turn in the event of a complaint.
STORAGE OF THE ORDER
The electronic order placed or the purchase contract concluded shall be stored at the company’s registered office. The customer can keep track of all his orders on his profile.
WITHDRAWAL FROM AN ORDER
Pursuant to Article 43 of the Consumer Protection Act, the Buyer may, within 14 days of receipt of the goods, give written notice to the Seller to withdraw from the contract or order without any special reason. The notice of withdrawal may be given by the Buyer on a form or by an unequivocal statement clearly indicating that the Buyer is withdrawing from the contract.
In the event of withdrawal from the contract, the company shall reimburse the buyer for all payments received immediately or, at the latest, within 14 days of receipt of the notice of withdrawal. The company shall reimburse the payments to the consumer by the same means of payment as used by the consumer, unless the consumer has requested the use of another means of payment. The consumer shall not bear any costs for the refund.
The goods must be returned within 14 days of the notice of withdrawal. Upon return of the goods, the Buyer shall receive a refund. The withdrawal form can be found online.
DELIVERY AND POSTAGE
POSTAGE AND DELIVERY
Orders are usually dispatched within the agreed time limit. We will agree a delivery date with the customer. We deliver with our own transport.
The price of the product includes delivery up to 15km from the location of the headquarters of BOREAS d.o.o. to the recipient’s address. If the distance is longer, this will be charged additionally.
PERSONAL TRANSFER
You can also collect your products in person at the company’s headquarters. When completing your purchase, please select the PERSONAL COLLECTION option. There are no postage costs in this case.
AFTER-SALES SERVICE – WARRANTY
If a product covered by a guarantee does not function perfectly or does not have the characteristics indicated in the guarantee certificate or the advertising message, the consumer may first request that the defects be rectified. If the defects are not rectified within a total period of 45 days from the date on which the manufacturer, seller or authorised repairer receives the request for rectification from the consumer, the seller must replace the defective goods free of charge with identical, new and faultless goods. If the seller fails to repair or replace the goods with new goods within the period referred to in the preceding paragraph, the consumer may terminate the contract or request a reduction in the purchase price.
The Seller must issue a new claim for the goods replaced or for the essential part of the goods replaced with a new one. The consumer’s rights under this Article shall expire two years after the date on which the consumer requested the defects to be rectified free of charge or the goods to be replaced with new goods.
COMPLAINTS
All products are inspected before delivery and dispatched undamaged.
IN THE EVENT OF OUR FAILURE
In the event that the products delivered do not correspond to the characteristics or specifications of the products ordered, you must notify us within 8 days from the date of receipt of the product. Please return the products in the original sales packaging and in the condition in which you received them. Please enclose a completed returns form, which we will send by email on request, with a brief description of the reason for the return. We will refund the value of the returned product, excluding shipping costs, credit or arrange for a new product to be made.
INFORMATION ON THE COMPLAINTS PROCEDURE
BOREAS d.o.o., Nazorjeva ul. 19, 3000 Celje complies with the applicable consumer protection legislation and makes every effort to fulfil its duty to establish an effective complaints handling system.
The customer may lodge a complaint in several ways, namely in writing, by e-mail [email protected] and orally on the record at the BOREAS d.o.o. store, Nazorjeva ul. 19, 3000 Celje.
The competent personnel at BOREAS d.o.o., Nazorjeva ul. 19, 3000 Celje will decide on the complaint as soon as possible, or at the latest within 8 days of receipt of all the documentation necessary for the assessment. BOREAS d.o.o. will send a reply to the complaint with appropriate explanations in writing to the contact address of the customer (in most cases an e-mail address). The customer has the right to lodge an objection to the complaint. BOREAS Ltd. will send a decision on the objection with the relevant explanations in writing to the customer’s contact address within 15 working days. The decision of BOREAS d.o.o. is thus final and the internal complaint procedure is closed. If the customer is not satisfied with the outcome of the complaint, he/she may bring an action before the competent court.
DISPUTE RESOLUTION
In the event of defects in the shipment or in the goods delivered, the Buyer shall first contact the Seller directly, by way of complaint. The Seller shall then, within a reasonable time, depending on the nature of the problem, reply to the Buyer by rejecting or confirming the complaint and offering possible solutions to the matter.
If the parties are unable to resolve the dispute by mutual agreement, the court of competent jurisdiction in Celje shall have jurisdiction over the dispute.
In accordance with Article 32 of the Act on Out-of-Court Dispute Resolution (ZIsRPS), BOREAS d.o.o., Nazorjeva ul. 19, 3000 Celje does not recognise the competence of IRPS providers to resolve a consumer dispute that the customer may initiate in accordance with this Act. The buyer may also lodge a complaint on the EU’s Online Consumer Dispute Resolution Platform (ODRP). The online link to the ODRP is available here.
ACCESSIBILITY OF INFORMATION
We undertake to provide the following information to the customer at all times:
- the identity of the company (company name and registered office, registration number);
- contact details to enable the user to communicate quickly and efficiently (e-mail, telephone);
- the essential characteristics of the goods or services (including after-sales services and guarantees);
- the final price of the goods or services, including taxes, or the method of calculating the price if it cannot be calculated in advance due to the nature of the goods or services;
- the accessibility of the products (any product or service offered on the website should be accessible within a reasonable time);
- the payment terms, the terms of delivery of the product or service (method, place and time of delivery);
- information on any additional transport, delivery or shipping costs or a warning that such costs may be incurred if they cannot be calculated in advance;
- the period of validity of the offer;
- the conditions, time limits and procedures in the event of withdrawal from the contract; in addition, if and how much the costs of returning the goods are;
- an explanation of the complaints procedure, including full details of the contact person or customer service;
- information on liability for material defects;
the possibility and conditions of after-sales service and voluntary guarantee, where applicable;
- information on the compatibility of the digital content with hardware and software of which the company is or should be aware.
Errors may occur in the preparation of the website which are beyond our control and for which we shall not be liable.
LIABILITY AND INTELLECTUAL PROPERTY
When editing the website, we strive to ensure that the information is accurate and up-to-date. However, criminal and civil liability for factual or legal errors in the information is excluded and we shall not be liable for any direct or indirect damage or inconvenience that may be caused to the user as a result of the use of any incorrect or inaccurate information that may appear on this website.
We reserve the right to change any information included or accessible on this website at any time without prior notice. The content published on this website does not have the character of an official document, except where specifically stated. Neither shall we be liable to users for any damages that may arise from technical problems, or from the inability to access the website or the inability to use the information contained in or derived from the website.
This website also contains links to other websites of legal and natural persons, for which we do not accept any responsibility for the content, design and updating of these sites, nor for their possible policies towards website visitors.
All texts, images, graphics, animations and other documents contained on the website are subject to copyright or other forms of intellectual property protection to the extent permitted by law. The content of the websites may not be copied, distributed, modified or in any other way, except with our written consent.
PODATKI O PODJETJU
BOREAS d.o.o.
Nazorjeva ul. 19, 3000 Celje
V primeru obiska na sedežu podjetja, Vas prosimo, da nas prej pokličete! Hvala!
Email:[email protected]
Web: https://atlasfitnes.com
COMPANY INFORMATION
BOREAS d.o.o.
Nazorjeva ul. 19, 3000 Celje
In case of a visit to the company headquarters, please call us beforehand! Thank you!
Email: [email protected]
Web: https://atlasfitnes.com
